Site-readiness discussion
Room, power, shielding, access, logistics and interfaces can be mapped against the proposed scope.
Support
Support begins before installation day.
Fewer surprises come from identifying site, compatibility, handover and ownership questions while the requirement is still being shaped.
Begin this conversation ↗Installation coordination
Responsibilities for supply, preparation, installation, testing and handover should be named before commitment.
After-sales route
For support, call or WhatsApp +91 72990 25841 or email sales@xtracaremed.com. A dedicated support mailbox remains pending confirmation.
Responsibility matrix
Support has an owner—and a boundary.
The proposal remains authoritative. This matrix explains the normal division of responsibility without making a universal service promise.
| Service | XtraCare role | Third-party role | Customer role |
|---|---|---|---|
| Product selection | Advise and quote | Manufacturer input where applicable | Share clinical and commercial requirement |
| Site readiness | Review and guide against agreed scope | Local contractor or specialist where needed | Prepare and document the site |
| Installation | Define product-specific scope | Manufacturer or engineer where applicable | Provide access, utilities and readiness |
| International commissioning | Remote guidance unless expressly agreed | Buyer’s technical team or arranged specialist | Execute local installation and acceptance |
| Warranty support | Coordinate proposal-specific remote, parts or technical route | Technician where arranged | Follow reporting process; agreed travel costs may apply |
| RF shielding | Coordinate or execute only as contracted | Specialist shielding team | Complete civil readiness and interfaces |
A useful first conversation
Tell us the decision you are trying to make.
Your message opens with a short discovery checklist: organisation, location, product, pathway, timeline, existing equipment, site readiness and preferred call time.